Amperes FI6000 (Discontinued): Software & USB Driver Troubleshooting Guide
- carwen2
- 1 day ago
- 3 min read
Amperes FI6000 - Fire Alarm Interface is a discontinued product and replaced by FI6000 MK II, this guide provides step-by-step instructions for installing the final software release, unit configuration, the resolving USB driver issues on Windows systems.
Table of Contents
Overview of FI6000 Setup Requirements
Applies to: Amperes FI6000 - Fire Alarm Interface
Configurator Software Version: FI6000 Configurator V1.3.2 (Final Release)
Driver Required: CH340 USB Serial Driver
OS Compatibility: Windows 10 & Windows 11
To configure FI6000, you will need:
A proper USB to mini-USB-Type B data cable (not just a charging cable)
Windows 10 or Windows 11 PC/Laptop
Access to Device Manager
Step-by-Step Installation Guide
Step 1 - Connecting FI6000 with a PC
Power on FI6000 unit.
Connect the USB to mini-USB-Type B cable to the FI6000.
Connect the other end to your PC (Windows 10/11).
Important: If Windows gives no connection sound or no detection, your cable may be charging only - replace it with a true data cable.
Step 2 - Install the USB Driver
After connecting FI6000 on your PC,
Run FI6000_driver_CH341SER.zip as administrator
If installation succeeds → proceed to Step 3.
FI6000 Driver Installation Diagram
Common Issue: Driver Installation Failure or Corrupted
If you see an error like "Driver install failure!" as image above, it means that the driver is missing or improperly installed, so the software cannot detect FI6000. See troubleshooting steps below:
Solution: Reinstall the USB driver:
Disconnect the USB cable (ensure it is not a charging cable)
Plug it back firmly
Reinstall the driver again
Reconnect FI6000
Check "Device Manager" → Ports (COM & LPT)
You should see something like:
USB-SERIAL CH340 (COMxx)If not shown → driver installation failed or USB port faulty.
Step 3 - Verify Driver Status in Device Manager
Ensure the CH340 USB driver is installed and visible under:
Start → Device Manager → Ports (COM & LPT)You should see:
USB-SERIAL CH340 (COMxx)If visible → your driver is working
If NOT visible → FI6000 is not recognized (see troubleshooting).
Device Manager Check Diagram
Common Issue: FI6000 Does Not Appear Under COM Ports
If FI6000 is NOT visible, try troubleshooting options below:
Unplug and reconnect FI6000
Restart FI6000
Use a different USB data cable (not a charging cable)
Try another USB port on your PC
Reinstall the driver again
Test on another computer
If still not detected → it might be hardware USB chip issue (repair needed)
Important: If FI6000 is still not showing, check whether the driver is installed correctly — an incomplete driver installation can prevent it from appearing.
Step 4 - Open FI6000 Configurator V1.3.2
Run the software
If connection is successful, this "Downloading Configuration" screen will appear.
Click Connect button
If the connection is successful, this means:
Driver is working
USB cable is working fine
FI6000 communication is established
Common Issue: FI6000 Not Connecting
When launching FI6000 configurator software, you may see this screen stuck with "no progress", or repeated "Retry / Continue" prompts.
This typically indicates a communication problem between the FI6000 unit and the PC.
If it doesn't work → Go back to Step 1 for troubleshooting.
Common Issue: Driver Pre-Installed in PC / Laptop
If you see this message, it means the CH340 USB driver is already installed in your system, but the FI6000 may not be connected during installation.
FI6000 Communication Flow
When to Consider an Upgrade
FI6000 is a legacy and discontinued model, and Windows updates may eventually stop supporting older drivers. We encourage users to upgrade to current models for improved reliability and long-term support.
Upgrade to FI6000 MK II is recommended if:
FI6000 still does NOT appear in Device Manager,
Software not detecting FI6000 at all
Likely USB communication chip failure
Contact Support
If you still experiencing connectivity and configuration issues, kindly provide following details to us:
Windows version you're using
Screenshot of Device Manager (Ports)
Software error screenshot
Description of cable used
Feel free to contact us and our team will help where possible, subject to remaining support availability for discontinued / legacy products.
